Protecting any personal information, such as your name, address, e-mail address, phone number or credit card information that you provide to us is of the utmost importance to FGI Canada Ltd. and its subsidiaries, divisions, affiliates, brands and other FGI Canada Ltd. companies. As a result, we have prepared this Privacy and Security Policy to let you know about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust us with.

When you provide personal information to our customer service department or through our website, (the “Site”), or to FGI Canada Ltd. in any other manner, you are consenting to the manner in which FGI Canada Ltd. will collect, use, disclose and otherwise manage the personal information as set out below.

For your convenience, FGI Canada Ltd. may offer links to other websites. Please note that this Privacy and Security Policy applies only to this Site. Any other website may be subject to another privacy policy.


We may collect personal information that you provide us with when you:

  • Purchase, order, return, exchange or request certain information about our products and services;
  • Request warranty or product repair services;
  • Sign up or register for membership communications or offerings;
  • Contact a representative in our customer service department;
  • Visit or register with our Site or participate in another feature of our Site; or
  • Provide us with comments or suggestions.

We may also collect personal information about you from our Service Providers.

Customer Service:

When you call our customer service department about a product or delivery inquiry, a billing question or for general customer service, you may be asked for information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future.

Other Uses of Personal Information:

When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers. You are given the opportunity with each e-mail notification to remove yourself from FGI Canada Ltd.’s e-mail contact list.

We may also send you mail, e-mails or call you with information about our product and service offerings if you have provided us with your name and address, e-mail address or phone numbers through our customer service department or Site.

Information About Others:

FGI Canada Ltd. will not use or disclose any information you provide about someone else for any purpose other than:

To ship the order and confirm delivery;

  • To identify or resolve technical problems or customer service issues;
  • As required by law and to comply with a court order or other legal process;
  • To respond to claims that your personalized messages violate the rights of third parties; and
  • To protect the rights or property of FGI Canada Ltd. and its affiliates.

Your Suggestions:

We use your feedback, suggestions, survey information and comments solely to monitor and/or improve the use and features of our customer service department, our Site and our product and service offerings.


FGI Canada Ltd.’s Site is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under the age of 18.

Disclosure of Personal Information

Personal Information Disclosure:

FGI Canada Ltd. will not trade, rent, sell or otherwise disclose your personal information to anyone other than FGI Canada Ltd., its affiliates and our Service Providers, as applicable, without your prior consent, except as otherwise set out herein.

Sale of Business:

FGI Canada Ltd. reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third party acquirer.


Please note that FGI Canada Ltd., its affiliates, and our Service Providers, as applicable, must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you.

Additional Information about our Site

Visiting our Site:

In general, you can visit our Site without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Site and other related information such as page requests, browser type, operating system and average time spent on our Site. We use this information to monitor and improve our Site.


Cookies are information files which a FGI Canada Ltd. server places on your computer when you visit the Site. FGI Canada Ltd. is able to access only the cookies that it sets on your computer and FGI Canada Ltd. is only able to determine the type of computer operating system and browser that you and other customers are using. FGI Canada Ltd. collects this information in the aggregate with usage and purchase orders to improve access to the Site product content based on FGI Canada Ltd.’s customers’ browsers and operating systems to make the Site content available to as many customers as possible. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser, but if you do so you may not be able to access all areas or services on the Site.


Changes to This Policy:

FGI Canada Ltd. reserves the right to change this Privacy and Security Policy at any time.

Contact Us:

If you have any questions about this Privacy and Security Policy or the practices of FGI Canada Ltd., please feel free to contact us at FGI Canada Ltd.

Toll Free: 1.888.256.7551


Governing Law:

You agree that this Privacy and Security Policy and your use of this Site are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.